Refund policy

At Sleek Coffee Tables, we want you to feel confident when ordering from us. Because our products are high-value furniture items that often ship by freight carrier, damages, cancellations, and returns must be handled carefully. Return eligibility may vary by brand, product, supplier requirements, and order status. The policy below explains how we handle damage claims, cancellations, standard returns, and brand-specific return terms.

1. Damage Policy

At Sleek Coffee Tables, we want every order to arrive in excellent condition. Because most of our products are large furniture items that ship by freight carrier, it is important to inspect your delivery carefully and report any concerns as soon as possible.

• Inspect Your Delivery: Please inspect your shipment carefully at the time of delivery. Before signing for a freight delivery, look for visible damage to the packaging, carton, crate, pallet, or product. If visible damage is present, note the damage with the carrier before signing whenever possible.
• Take Photos: If there is any visible damage, take clear photos before moving or unpacking anything. This includes the outside packaging, shipping labels, damaged areas, and the product itself. Suppliers and freight carriers often require this documentation before a claim can be reviewed.
• Keep All Packaging: Do not discard any original packaging materials, including cartons, pallets, foam, labels, or protective materials, until the issue is fully resolved. Discarding packaging too early may limit our ability to complete a claim.
• Report Damage Promptly: Visible damage should be reported within 48 hours of delivery. All damage or defect claims must be reported no later than 30 days after delivery. Include your order number, a brief description of the issue, and clear photos.
• Concealed Damage: If you discover damage after unpacking, stop immediately, keep all packaging, take photos, and contact us right away. Delayed reporting may limit the available resolution options.
• Do Not Refuse Delivery Without Contacting Us: In some cases, refusing delivery may be appropriate, but accepting a damaged shipment with the damage noted can sometimes help preserve the claim process. If a delivery is refused without authorization, additional fees may apply.
• Resolution Options: Depending on the situation, available inventory, supplier requirements, and carrier review, resolution options may include replacement parts, a replacement item, repair support, or a carrier claim review.
• Damage vs. Warranty: Shipping damage is handled separately from manufacturer warranty coverage. Warranty coverage generally applies to qualifying manufacturing defects that develop over time, not delivery damage that was not reported within the required claim window.

2. Order Cancellations

We understand that plans can change. Because many of our coffee tables are processed through supplier and warehouse systems shortly after ordering, cancellation requests are time-sensitive and are not guaranteed.

• Cancellation Requests: Please contact us right away with your order number. If the order has not yet been processed, submitted to the supplier, staged for shipment, or released for freight pickup, we will do our best to cancel it.
• Orders Already in Processing: Once an order has been processed, submitted to a supplier or warehouse, staged for shipment, or released for freight pickup, cancellation may no longer be available.
• Restocking Fees: If cancellation is approved after processing has started, a strict 20% restocking fee will apply.
• Orders That Have Already Shipped: Shipped orders cannot be canceled. If eligible, they must be handled under our return policy. Return freight charges, restocking fees, storage fees, or other carrier-related charges may apply.
• Refused Deliveries: Do not refuse delivery to cancel an order. Refused deliveries may be treated as unauthorized returns and may be subject to return freight charges, restocking fees, or other carrier fees.
• Special Orders and Final Sale: Special-order, clearance, discontinued, or final-sale items are non-cancelable once the order is placed.
• Refunds for Approved Cancellations: If an order is approved for cancellation before shipment, any eligible refund will be processed to the original payment method. Your bank or credit card provider may take additional time to post the refund.

3. Standard Returns

All returns must be approved before an item is shipped back. Please contact us before starting a return so we can review the item, supplier requirements, order status, packaging condition, and any applicable fees.

• Return Authorization Required: Do not send an item back without receiving return instructions first. Unauthorized returns may be refused and may be ineligible for a refund.
• Return Eligibility: Return eligibility varies by brand, product, supplier requirements, and order status. To be considered, items generally must be unused, unassembled, in new condition, and returned in the original packaging with all protective materials included.
• Brand-Specific Return Terms: Some products, including certain freight-shipped furniture items, may have limited or no return eligibility once delivered. Please see the brand-specific section below for Moe’s Home Collection products.
• Original Packaging Required: Keep all original packaging until you are certain you are keeping the item. Items returned without adequate original packaging may be refused or may incur additional charges.
• Return Window: For eligible brands, standard returns must be initiated within 30 days of delivery.
• Return Shipping and Fees: For all standard buyer's remorse returns, the customer is 100% responsible for all return freight charges and a 20% restocking fee. (Please note the brand-specific exceptions below, as some brands do not accept standard returns).
• Damaged or Defective Items: Do not start a standard return for a damaged item. Please follow the Damage Policy above.
• Non-Returnable Items: Items that have been used, assembled, modified, damaged after delivery, discarded from original packaging, or marked as special-order, clearance, discontinued, or final sale are non-returnable.
• Refunds: Approved refunds are issued after the returned item has been received and inspected by the warehouse. Return freight charges, restocking fees, storage fees, paid delivery upgrade fees, or other carrier-related charges may be deducted from the final refund when applicable.
• Refund Timing: Once an approved return or cancellation refund has been confirmed, eligible refunds are processed to the original payment method within 5–10 business days. Your bank or credit card provider may take additional time to post the refund.
• Exchanges: Because inventory changes frequently, exchanges are handled case by case. In many cases, the original item must be returned if eligible, and a new order must be placed for the replacement item.

4. Moe’s Home Collection Products

Moe’s Home Collection products are final sale and are not eligible for standard buyer’s-remorse returns once delivered. Returns or replacements for Moe’s Home Collection products will only be reviewed for approved damage, defect, wrong-item, or order-related issues.

Damage or defect claims for Moe’s Home Collection products must be reported no later than 30 days after delivery. Visible freight damage should be inspected and documented at the time of delivery whenever possible.

Once a Moe’s Home Collection order has been processed, submitted, staged, or released for shipment, cancellation may no longer be available. If cancellation is approved after processing has begun, a 20% restocking fee will apply.

Moe’s Home Collection items include a 1-year manufacturer warranty for qualifying warranty issues. Warranty coverage does not apply to delivery damage that was not reported within the required 30-day damage-claim window.

Contact Information

For damage claims, cancellation requests, return questions, or refund status, please contact us at support@sleekcoffeetables.com. Please include your order number, a brief description of the issue, and any photos or documentation that may help us review your request.