Refund policy

At Sleek Coffee Tables, we want you to feel confident when ordering from us. Because our products are larger furniture items that often ship directly from supplier or warehouse partners, returns and cancellations must be handled carefully. Below are our comprehensive guidelines for damages, cancellations, and standard returns.

1. Damage Policy

At Sleek Coffee Tables, we want every order to arrive in excellent condition. Because many of our products are larger furniture items that may ship by freight carrier, it is important to inspect your delivery carefully and report any concerns as soon as possible. If your item arrives damaged, we will work with you, the supplier, and/or the carrier to help resolve the issue as quickly and professionally as possible.

• Inspect Your Delivery: Please inspect your shipment carefully at the time of delivery. Before signing for a freight delivery, look for visible damage to the packaging, carton, crate, pallet, or product. If you notice visible damage, please note the damage with the carrier before signing, whenever possible.
• Take Photos: If there is any visible damage, take clear photos before moving or unpacking anything. This includes the outside packaging, shipping labels, damaged areas, and the product itself. Suppliers and freight carriers often require this documentation before a claim can be reviewed.
• Keep All Packaging: Do not discard any original packaging materials (cartons, pallets, foam, labels) until the issue is fully resolved, as discarding it too early may limit our ability to complete a claim.
• Report Damage Promptly: Damage should be reported within 48 hours of delivery whenever possible. Include your order number, a brief description, and your photos. The sooner it is reported, the better we can assist with repairs, replacements, or carrier claims.
• Concealed Damage: If you discover damage after unpacking, stop immediately, keep the packaging, take photos, and contact us right away. Delayed reporting may limit the available resolution options.
• Do Not Refuse Delivery Without Contacting Us: In some cases, refusing delivery is appropriate, but accepting a damaged shipment with the damage noted can sometimes preserve the claim process. If a delivery is refused without authorization, additional fees may apply.
• Resolution Options: Depending on the situation, available inventory, and the supplier, resolution options may include replacement parts, a full replacement, or carrier claim reviews.
• Damage vs. Warranty: Shipping damage is handled separately from manufacturer warranty coverage, which generally applies only to qualifying manufacturing defects.

2. Order Cancellations

We understand that plans can change. Because many of our coffee tables ship directly from supplier or warehouse partners, cancellation requests are time-sensitive and are not guaranteed once an order has entered processing.

• Cancellation Requests: Please contact us right away with your order number. If the order has not yet been processed or submitted to the supplier, we will do our best to cancel it before shipment.
• Orders Already in Processing: Once submitted to a supplier, warehouse, or fulfillment partner, the item may already be staged for freight pickup and cannot be canceled.
• Orders That Have Already Shipped: Shipped orders generally cannot be canceled and must be handled under our Returns policy if eligible. Return freight charges, restocking fees, or storage fees may apply.
• Refused Deliveries: Do not refuse delivery to cancel an order. This may be treated as a return and subject to return freight and restocking fees.
• Special Orders and Final Sale: Special orders, clearance, or final sale items are non-cancelable once the order is placed.
• Refunds for Approved Cancellations: If canceled before shipment, an eligible refund will be processed to the original payment method. Timing depends on your bank or credit card provider.

3. Standard Returns

All returns must be approved before the item is shipped back. Please contact us before starting a return so we can review the item, supplier requirements, and any applicable fees.

• Return Authorization Required: Do not send an item back without receiving return instructions first. Unauthorized returns may be refused or ineligible for a refund.
• Return Eligibility: Eligibility varies by product, supplier, and order status. To be considered, items generally must be unused, unassembled, in new condition, and returned in the original packaging with all protective materials included.
• Return Window: Return requests should be made as soon as possible after delivery. Windows vary by supplier, and some items have limited or no return eligibility once delivered.
• Original Packaging Required: Keep all original packaging until you are certain you are keeping the item. Items returned without adequate packaging may be refused or incur additional charges.
• Return Shipping and Fees: Unless the return is due to an approved damage claim, the customer may be responsible for return freight charges and any applicable restocking fees.
• Damaged or Defective Items: Do not start a standard return for a damaged item. Please follow the Damage Policy outlined above.
• Non-Returnable Items: Items that have been used, assembled, modified, damaged after delivery, or are marked as special-order/clearance are non-returnable.
• Refunds: Approved refunds are issued after the returned item has been received and inspected by the warehouse. Original shipping charges, return freight, and restocking fees may be deducted from the final refund.
• Exchanges: Because inventory fluctuates, exchanges are handled case by case. Often, the original item must be returned, and a new order placed for the replacement.